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Yesterday I spent about a half an hour on hold on the phone.

You know how anytime you call someplace they say “This call will be monitored and recorded?”

What would they do if YOU told them you were monitoring and recording the call?

“I just wanted to let you know this call will be monitored and recorded for training purposes. See, we have kids and no doubt someday you’ll screw them over and we want to have this documented so we can teach them how to fight with you over the phone.”

My second pet peeve about waiting on hold on the phone is the automated menus. It wastes an awful lot of time.

Is there really any need for them to say “Please listen carefully as we recently changed our menu options”?

Do people really memorize their menu options? Do you really have a need to call any company so much that you’re storing useless information in your head like “Press 1 Before They Tell You What it is! Press 1! Quick! Before she tells you who Option 1 is for!” ?

What do you think about these kind of calls?